FAQ

What is Beyond NRG?

Beyond is a powdered, gaming energy drink. A sugar-free and natural nootropic formula, that offers a healthier and long-lasting surge of energy, focus and endurance. 

What does NRG mean?

NRG stands for Energy!

Is Beyond an energy drink?

We prefer to think of Beyond as an ‘energy supplement’. A drink created for gaming and esports. The ingredients contained within Beyond provide many benefits, most of which are cognitive and essential to the brain’s function and performance. These ingredients help to boost blood flow, improve reaction speed and increase focus levels. Looking for a more in-depth energy drink comparison? Click here

Is Beyond just for gamers?

Beyond was specifically created for the gaming community. But that doesn’t mean others can’t take advantage of the benefits to Beyond. Many of our customers have found Beyond to be beneficial in other tasks where heightened focus and energy is required. Whether you’re a streamer looking for a boost on long sessions, a competitive gamer that needs to sharpen up focus, or just to kickstart your day at the office. Beyond is here for you.

What is a gaming energy drink?

Gaming energy drinks are sugar-free drinks designed for gamers, that contain essential vitamins and often caffeine. Beyond relies on the use of nootropics as well as vitamins and minerals to provide an energy boost that improves cognitive function, blood flow, alertness and memory. This combination of unique benefits makes them ideal for any style of gamer, casual or pro. 

How do I become a Beyond ambassador? 

To register your interest as an influencer/content creator, head over to our community page where you can find a link to apply.  

I’m having trouble signing into my account. 

You’ll need to sign into your account if you want to see or track your orders. If you receive a message that says your email address/password isn’t recognised, there’s a few things worth checking: 
– Make sure you are using the same email address and password you registered with. 
– If you can’t remember your password, click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account. 

If your issue isn’t password related, here are a few things you should check. 
– Make sure that the ‘Block all cookies’ function is disabled on your browser’s settings 
– Make sure that you don’t have any content blockers installed. 
If after this you still having trouble signing in, contact our Customer Support Team on the following email address: support@beyondnrg.com 

I’ve forgotten my password, how do I reset it? 

If you’ve forgotten your password, follow these steps. 
 
– Head over to the sign-in page at the top right-hand corner of the website.
– Click the forgot password link and enter your email address. 
– We’ll email you a link directly to your registered email address to reset your password. 
  
Having trouble finding the email? 
We recommend checking your spam or junk folders if you can’t find the email. 

How will Brexit affect my shopping journey on Beyond NRG? 

We’ve put several measures in place to avoid any impact on delivery times, and we’ll communicate any unexpected delays as soon as possible. 
You can still place your orders and shop as usual. We’re taking measures to ensure that the shopping experience remains unchanged. If you have any additional questions, feel free to contact our Customer Support Team who will be happy to assist.  

I’ve emailed you, when will you reply? 

We usually respond within 48 hours. Please note, Bank Holidays and busy periods may cause a slight delay. 

Do you have a live chat?

We do! Look for the chat icon in the bottom corner of any page on the website. Alternatively, head over to our ‘contact’ page to get in touch. 

How do I write a review? 

Once your order is complete, you will receive an email invitation from Trustpilot asking you to leave a review. We encourage reviews and value your feedback as it helps us to improve and evolve as a brand. Don’t want to wait for the invitation? Click here.  

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