Returns FAQ

How do I return an item/order? 

If you need to send something back to us, please return the items following our standard returns procedure. When returning items, you are responsible for shipping costs, unless your order was cancelled under the UK Distance Selling Regulations, or if the order was faulty or incorrect. 

How long does it take to process my refund?

Refunds are made using the method you used for payment. Your refund should arrive within 14 working days after we receive the items. For more information, please see our Returns & Refunds Policy. 

I have paid with Klarna, how do returns/refunds work? 

We have a dedicated list of Klarna FAQs right here. Can’t find the answer you’re looking for? Our support team might be able to help support@beyondnrg.com 

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